I really enjoyed participating in the latest UHMLG autumn forum (not least as the London Mathematical Society is a fun little venue with a surprise garden).
You can find all the slides from the day here
The day started with an inspiring presentation by Kay Grieves from the University of Sunderland. What shone out was the importance of having a cohesive and strategic approach to engagement. Many of the things she presented nicely foreshadowed my own presentation (on making annual reports more useful) and the whole programme hung together nicely.
I liked the process Kay presented of moving from articulating / contextualising through engagement to sharing the narratives and insights gleaned. It can be easy in engagement work to get pulled in all directions and the careful focus on key strategic objectives / issues for the service is a lesson most could use with applying. The quality of the presentation of their resulting campaigns was striking and you could well imagine that these would help with getting people interested.
The talk included a worked example around journals showing careful capture of qualitative and quantitative data so that there are stories with the numbers that can often be all we have to go on. The outcome was a positive campaign combining with skills development, academics and the whole library to help people understand the role of journals in learning at university level.
My own talk was tweaked from one I gave at EAHIL this year. This pulled together the work I have been doing on using a visual action plan format with the work on principles for good metrics prepared for Knowledge for Healthcare. Placing the metrics work in this context seems to have been an effective way of framing it. I received very positive feedback from the talk with a number of people planning to take action to improve their own annual reports.