One of the fun things I did last year was contribute a case study based on my work with the KfH Metrics Task and Finish Group to the book “Libraries and key performance indicators: a framework for practitioners” by Leo Appleton.
I was really pleased to have the opportunity to share our work in this way and to get my name in print!
Prompted by reading a review of the book (in the December issue of the HLG Newsletter) and by an upcoming workshop I am preparing for health librarians in the North I thought I would have a read myself.
It is a compact book at 150 or so pages including references. I think brevity has a lot to recommend it in a practical text and this could be dipped into or read completely fairly quickly. It covers a lot of ground in a short time including a useful review of past efforts at performance management in library services and the influence of current trends around user experience approaches. There are a number of examples from different library sectors which is useful for widening the perspective.
There were areas where I would differ – for example around the amount of confidence that can be placed in the various statistical return series. Changes are coming to the long standing NHS statistics return reflecting careful consideration of how useful a number of these measures are in practice – particularly given likely variation in collection.
The chapters on methods provide good overviews with references to follow up. The librarian tendency to count anything that moves has been exacerbated by the opportunities offered by digital resources to do this and the book is good on tempering this enthusiasm. I would perhaps have liked more on how to manage a regular flow of qualitative data in such a way as to support KPIs. A contribution to a bundle of performance indicators across a single KPI perhaps?
Terminology is a bit of a muddle and I found myself confused at times about what was being referred to. A definition of a KPI is provided but merits clearer flagging. While there were a lot of excellent warnings about potential pitfalls and dead ends I wonder if more could be done to highlight the positive ways forward? The various case studies were useful in providing some idea of how people have been able to advance with this work.
It was a relief to read my case study in context and I think it makes a useful contribution to the book. The principles advanced in the NHS Metrics work are widely applicable and certainly supported by the wider research presented in the book.
Having declared my bias up front – I think this is a useful book and I hope people will read it!