Update March 2016 (and November 2015)

A new issue of Update means a new back issue pulled screaming from the vaults.  First up November 2015…

I like the Karen McFarlane definition of KM as ‘good IM practices alongside knowledge sharing behaviours’. It helps get past the nagging voice of Tom Wilson in my head whenever I see KM.  I am looking forward to seeing what the NHS Knowledge for Health group working in this area comes up with.

A note of a warning from the Local Government Ombudsman that outsourcing does not remove responsibility for quality of service is interesting in context of a recent article on council insourcing as contracted out services prove inflexible and expensive.  The plans for Gym Libraries in Lambeth is a good example of what can come from this.  This looks like a straightforward reduction in service and commercial land grab.

The puff on two library supply companies merging is seriously lacking in any critical examination of whether this is in fact a good thing for libraries.  There is rather a lot of churnalism style content press release cut and paste in this issue.

Great to read David McMenemy as a much needed counter weight to the “news”. It was really helpful to have something place developments in the profession in the context of developments in politics and society.  In a recent consideration of a team goal I drew up a statement that reflected values around empowerment of people to advance the cause of human knowledge.  This was felt to be hard for people to relate to their day to day work but this article reassures me that we should be grounding our practice in the long term and those things that are true.

An article on reinventing public libraries was interesting on two counts.  The “community driven” future vision sounds to me (as a non public librarian) to be what I would have expected to be the model already (I have had some experience of the work of commonfutures that they mention as it happened in my local library).  I was also interested in the 6 future services they identify.  Open content has real potential – moving beyond the current limited access available via Finch.  The role I would envisage would be in supporting research and access. I was also interested in the combination of MOOCs and widening participation.  This struck me as something with real possibility.  Working with students we can see how important the library is a place that is warm, safe comfortable and equipped for study. There must be a place for more collaboration between education and the public library network.  An obvious example is that my local library is no longer open in the evenings when it would be most useful for students from the local college (as well as those who work away in the day time).

I have to declare an interest in the next article on the Quality and Impact work stream of Knowledge for Healthcare. I contributed as Chair of a task and finish group looking at metrics.  We have prepared a report on principles for good metrics which will hopefully surface soon. As part of the research I prepared a poster for the LHL NHS/HE conference in the autumn. Annoyingly the group members are listed incorrectly – the main folk involved have been Dorothy Curtis, Lorna Wilson, Tracy Pratchett and Richard Parker.  It has been a real challenge working with a group spread across the country. It was striking how much more effective we were after having had a face to face meeting – something I would certainly try to have sooner in future such projects.

Back to the present – March 2016 Update…

The launch of the Cilip Online register of practitioners is announced as set for the 14th of March – not before time. I had an enlightening conversation with a colleague who I would have expected to be all in favour but who had voted against revalidation.  Sadly I think it reflects a need for much greater communication and engagement around the new revalidation process.  The traffic on jiscmail lists on this topic was depressing.

The Yale MeSH Analyzer looks like it could be a nifty tool.

An article on life as an outsourced library chimed with what I just been reading from the November issue.  The experience shared does not seem to me to offer any great advantage from being outsourced other than reducing MoD headcount. Providing a service to other organisations myself under SLA I know how much trickier it is to work with an organisation when you do not fully belong to them – I suspect this is less of an issue for the case discussed but I doubt it helps.

Work on developing data science courses connected to recent involvement I have had with information governance around data and high performance computing. There are major management problems to anticipate and a big role for metadata managers.

The Knowledge for Healthcare update this time is on the major work around Resource Discovery.

The cover article is on IP crime.  The focus seems to be mostly film / music with a side order of small fry ebook theft.  Missing is the storm around Sci-hub which is taking the unlicenced sharing of journal articles to a whole new level. I hope there will be something on this shortly as it raises enormous questions for a swathe of work we do.

Finally – a listicle from Matt Holland – I think a lot of what he says this time could be applicable to my own role where I do not often work at home but do not have a “home” at work either.  I like the idea of “not being strange” I would extend this to say “have some boundaries” – when work follows you home it can be hard to turn off.

Journal clubbing – Exploring Customer Engagement for Deeper Relationships

We had the latest round of our team journal club last week.  The paper this time was

Bettina Peacemaker & Jill Stover Heinze (2015) Moving Users, Moving
Results: Exploring Customer Engagement for Deeper Relationships, College & Undergraduate
Libraries, 22:3-4, 261-272, DOI: 10.1080/10691316.2015.1081084

This proved to be a great discussion starter.  It examines the research around customer engagement in the business literature and places this in the context of seeking to increase engagement in the academic library environment.

While the language is firmly in the “customer” model it was easy to look beyond this to the arguments being advanced about collaboration and engagement.  The model in libraries has frequently been one of “Here is the beautiful service that (as experts) we have designed for you – enjoy” followed by disappointment at uptake.  We have increased our openness to feedback for the things we provide in this way we have not always moved far from this model.  Business process management models can also drive us towards there being a right way for something to be done to match our work flows.  Are these approaches going to drive engagement and partnership?

I was interested in the idea that the experiences people have with us drive emotion that in turn fuels engagement.  Our libraries can be places of very big highs and lows – there are days where people will feel we have saved their life or ruined it.  Powerful things happen around us!

We explored how we might better work with the information we have about users and non users to better communicate with them. I heard about an interesting example in public libraries lately where they wrote to all the people who had not visibly used the service for a year saying “we miss you” and it drove a big return of uptake from the targeted group.  There is also the question of how much time we spend working with those who are already engaged versus those who are not.  Generally we need to do more with the information we already gather from activity and feedback.

A big theme of the paper is the need to cocreate services and to engage people with a view to addressing their problems rather than focussing on our own agenda.  Reading lists is a live topic at present and was highly illustrative of the potential for a different approach that might takes us forward faster in the end.

Journal clubbed

Our latest team journal club considered “The promise of academic libraries: turning outward to transform campus libraries” by Kranich, Lotts and Springs.

I picked this paper as it looks at how someone has been seeking to develop their liaison model through community engagement.  The team involved have clearly been exploring in a period of change and in some ways this paper felt like them reaffirming publicly some of the results.

We were very interested in the way they piggy backed on groups set up for other projects to have “community conversations”.  These gave space for senior staff of the institution to get together to talk about a wide range of questions across the scope of the institution.  While the links to library drivers were interesting it was the whole picture of the objectives and issues in play for the institution that was most useful.  The fruits of these discussions were then fed back to the library teams to give them a much stronger picture of the priorities and direction of travel of the university.  Similar conversation sessions were also held with library teams building internal understanding of work in progress and direction of travel.  Use was made of the ideas from the Harwood Institute and these look helpful as a framework.

Areas around impact were weaker. Some of the measures proposed sound very hard to assess with any accuracy.

Generally it was a positive paper as a statement of intent and helped drive a good discussion.

Update catch up February 2015

You know the score by now…

A big piece on the Sieghart report the recommendations of which look pretty thin to me.  Not impressed latterly watching how the wifi actions are unfolding with overt commercial advertising presence and a bidding process rather than a universal offer.

The same news section carries details of the disaster at the Library of Birmingham which appears to be being gutted and propped up partially with more advertising cash.

Ask folks about the library and they tell you it is fine – but they don’t know any different. Paraphrasing R David Lankes.

A good bye article from Annie Mauger.  CILIP came on under her leadership though it still seems to be some way off winning back a lot of hearts and minds sadly. I hope she is enjoying her new role.

Phil Bradley tells me I should join Facebook for the good of my professional activity.  This is a tough one as I have steered firmly clear thus far and would prefer to keep it that way.  Not shy of social media but do I want another place?

I was interested to read about the continuing work around the Knowledge and Information Management as a recognised profession across the civil service.  These must be very tough times in those services and seeing a positive approach based around professionalism and skills is heartening.

Not an early Latin printed books expert but enjoyed the article on overcoming challenges around digitisation of these texts.

Ben Showers article linked to his book on Library Analytics and Metrics is very timely as I am now chairing a Knowledge for Healthcare task and finish group on this very topic.  His three areas:

  1. Measure what really matters
  2. Don’t collect it, or measure it, if you’re not going to act on it
  3. Make as much data available as possible

Are bang on really (and chime with other interesting things I have been reading and will blog about later).  I really like the idea that our data should be like dandelions – finding niches where ever they can rather.

Update catchup December 2014 / January 2015

Social media traffic this week from people pondering cancelling their membership of CILIP accompanied by statements that they had just popped another Update unopened on the pile.  I think this series of blog posts has shown that at least for this member there are always things of interest.
Who knows what will be useful in the future?  Not reading something is not going to help that is for sure.  Anyway that said, despite the double issue, this Update is not awash with articles that interested me.
There is a huge amount of news – almost half the issue.
CILIP Electionwatch was launched.  I was pleased to see this attempt to raise the profile of libraries as an issue at the general election.  Sadly the early days of the new government promise to be as destructive to library services as the equivalent period of the previous one. Hopefully the new CEO will bring continued focus on what are existential issues for many services.
The Library A to Z launch is also reported. Having backed this campaign I was disappointed that CILIP did not do so.  There were other organisations involved and I can see no reason why they were not.
There are some nice pictures of the new Uni of Greenwich Stockwell Street Library – since visited and discussed on this blog!
The book review of “The One-Shot Library Instruction Survival Guide” makes this sound an interesting read – one to recommend for the professional collection at work.
Spotted my name in the list of revalidating MCLIPs which was a nice surprise. I am waiting on this years efforts.
I liked the idea of the 23 librarians campaign to raise public awareness of the diversity of roles that librarians carry out (and their skills and impact).
Finally the article on student workers at Teeside Uni library was very relevant to developing areas at work. They used the Peer Assisted Study Sessions model which is doubtless old news to many but not something I recall meeting before.  It is great to see something building on what works.  Having looked at research literature on student roles around academic libraries there is a lot of reinventing and then not evaluating the wheel going on.  The article has what appears sound practical advice. One to share.
PS. Included in the envelope was the CILIP annual report with quote from when I submitted my first revalidation – had forgotten about being asked!

 

Update catch up November 2014

An information management themed issue.

An article from Laura Williams on embedded information professionals is encouraging.  I would have liked to have heard more about what she actually gets up to while embedded.  I have a feel for the kinds of things embedded clinical librarians would do and it would have been good to compare with a media role.

The article on scenario planning was a helpful introduction to this activity.  I tend to spend too little time looking ahead. An approach like this may be useful in plotting potential routes forward for my service.

I enjoyed the paper by academic Prof. Clive Holtham as something to chew on with ideas of what our role should include as professionals in a society increasingly focused on a narrow rational business oriented model.

An article on the changes to the RCN Library was a welcome update on the progress of their shift in focus.  Audience engagement is being pursued to broaden the range of activity supported by them and open the RCN more to the public.  Moving from defining and targeting an audience through to engagement is something that is highly applicable.  I know I have key audiences already for maximising the reach of my work but new ways to engage them will be of value.

The case studies on makerspaces and so on were a positive quick read.

Matt Holland is a regular author in Update and his latest listicle on working solo worked for me. In a big team I am far from solo but I have to think like a solo in terms of the scope of the people I work with and the difference to the core audience for the service.

This chimed for me:

In the end there are really only two tasks. Responding to your users better and marketing to your users so they come to you in the future. Everything else is just noise.

I also liked the idea of the need for focus – there are endless projects I could be involved in and could initiate but I won’t finish things that way.

The article on peer review in public libraries had me thinking about how to do a light touch version of this and to what extent it might already be happening in academic libraries.  Certainly there is plenty of history of it in the NHS.

Update catch up October 2014

You know the score – still not really catching up with these.

Useful article by Phil Bradley on net neutrality particularly in the light of recent undermining of this in Europe.

Good to hear from @AgentK23 on her trip to the m-libraries conference in Hong Kong. Discussion of WhatsApp usage reflects my experience that it is increasingly being used for group communication by medics. Another case of being where the users are perhaps?

The discussion of her event amplification through live tweeting is a good reminder to the non tweeps of what people are up to when they are tapping away. You still get some anti tweeting / mobile feeling from time to time at conferences.  Great when this is done well – I was sat near @ilk21 at the recent UHMLG Summer Conference (post to follow) and she is great at adding value to what is being said.

Another article on RDA that I dutifully read but cannot say I understood.

I particularly enjoyed the report by Charles Inskip from Digital Libraries 2014. I do not recall seeing much about this at the time and the article really sets the talks in context. Paper books for long term preservation of records!

With the Radical Librarians having gathered in Huddersfield lately I picked out the report of Dave Greene from EFF talking at IFLA.  I like his idea of libraries providing secure private internet connections as part of a wider role for protecting privacy of access to information.

 

Bad pharma is good reading

Another book recommendation as I belatedly read books I should have read when they came out.

Bad Pharma is a book health librarians must read (anyone with an interest in how decisions are made on medicines would do well to do so) (wikipedia has a summary for the tl:dr crowd).

During the period I was reading it I ran more than my usual number of critical appraisal sessions and the book was a great source of new examples to call on as I discussed bias, ethics and the niceties of what gets published.  It does cause some issues as the picture of the extensive failings of our publishing system may leave people feeling somewhat deflated (it did me).

The chapters “missing data” and “bad trials” offer the richest source for improving understanding and helpful stories.  The final chapter on marketing is depressing in the extent of the work of drug companies in this area. More money is spent on marketing than research. Medical education is reliant on drug marketing money.

Very few of my trainees had read the book (though that might be why they were at my training) which surprised me given the profile of the author and the subsequent media coverage of All Trials.

Update catch up September 2014

On we go with another issue…

I was interested in the report of Arts Council research on the impact of automatic library membership. Sadly it seemed the research was a bit patchy with issues in getting going at many pilot sites. I can see similarities to work that has gone on in the NHS to blanket sign people up for eresources. The conclusion point to this being a boost to awareness but needing follow up to take advantage.

I liked the idea of the Random Coffee Trials (see what they did there?). This is a NESTA initiative to encourage knowledge sharing and networking within organisations. This could be worth a try as we look to work more closely across a large directorate.

Glad to see tales of a successful reinvigoration of a school library service thanks to a Foyle Foundation grant and the input of Librarian to make the most of this. You can read the article here. I am glad CILIP campaign on the importance of school libraries.

Also heartened by tales of CILIP Member Network in Yorks and Humber in the light of my muttering over the London MN and the need to find a way to drive more engagement and involvement in this.  We are helped in London by good transport links, hugely diverse professional environments and lots of people. Getting more of those people participating could do great things. The article on SLA ECCAs chimes with this – the vibes from SLA Europe people seems to often be more positive than that around CILIP. How to replicate some of that?

A last highlight was a piece on neogeography by a student. I hadn’t heard the term before but am very interested in the kinds of things it describes. I was fascinated by GIS in my first degree and will read more on this (see also volunteered geographic information).

Reflecting on Lean in

Nearly two years ago the Library Leadership Reading Group (steered by the super Jo Alcock) read Lean in By Sheryl Sandberg. I did not have access to a copy at the time but read commentary on it and watched her Ted video.

There was a really good twitter discussion in the group that you can read here.

Thanks to the serendipity of wandering the shelves at the Public Library I have finally got hold of a copy and read it (sadly the period between me borrowing it and reading it encompassed the death of the author’s husband David Goldberg). I am glad I took the time to read the book and would recommend it to all (it is a value packed 170 or so pages).

I am very aware that any comments from me come from a position of privilege. I also do not wish to share too much of what is not mine alone to share. Suffice to say that I recognise my own failure to do all I can do to advance equality at home and work.

The book strikingly presents some of the ways gender impacts on how people are perceived, treated and work. It places a challenge to men and women to address imbalances that remain significant. We need to talk about these issues and we need to work on addressing them.  I plan to do both – at home and at work.