A trip to the pharmacy

Some time ago now I visited the Library at the UCL School of Pharmacy.

After an informative talk we went for the usual poke around.  Access is via a rather narrow space which holds a lot of kit.  There are currently several print systems in operation – a not uncommon complication but unlikely to be helpful for staff or users.  A new self issue system was being put in operation.  The space was rather odd but did serve as a useful noise barrier.

The Library itself is fairly compact and combines white walls with glass accents and red furniture for a bit of colour.

UCL School of Pharmacy Library desks

A range of study spaces are available with a small amount of group study space.  Frosted glass dividers allow light to pass while offering privacy. An area for group work was divided off using large wooden pUCL School of Pharmacy Library group areaanels that were attractive but would be tricky to shift I suspect.

 

 

 

 

 

UCL School of Pharmacy Library display case

 

Some use was made of special collections type materials to give it a more pharmaceutical feel.

UCL School of Pharmacy Refectory

But I could not help wishing they had been able to have the space now used as a refectory that visitors to other libraries of the period (eg Senate House, NIMR at Mill Hill) will recognise as quite clearly designed for library use!

A Wellcome trip

L0023184 The Food Value of the Banana. Boston, 1928

I had the pleasure of visiting the Wellcome Library recently (trip organised by CILIP ARLG L&SE).

While I have visited the revamped Collection spaces on a number of occasions the last time I was in the Library was some moons ago to hear Robert Kiley talk about the Internet and other such new fangled things.

The space very much matches the transformation downstairs.  I loved the shelf end bays that use images from the collection linked to the materials in that area.  There was good use of furniture to create different spaces though the book stock does dominate a lot of areas.

The Reading Room was an unexpected change and one I look forward to returning to.  The mixture of books, exhibits, art, interactives and seating was great.

We had a visit to the scanning mines of the UK Medical History Library project. They are going great guns in digitising large numbers of books including some from my employers special collections. A fascinating resource is being built (though the most viewed items are unsurprising).  I had not seen a foot pedal operated scanner in action so it was good to get an idea of how these work.

We also popped into the more cautious digitisation work where all manner of skills are in place photographing the large collection of early books.

A rich collection and one that I will heartily recommend to all those were it might be of use.

Image Wellcome Images L0023184 The Food Value of the Banana. Boston, 1928

Update catch up February 2015

You know the score by now…

A big piece on the Sieghart report the recommendations of which look pretty thin to me.  Not impressed latterly watching how the wifi actions are unfolding with overt commercial advertising presence and a bidding process rather than a universal offer.

The same news section carries details of the disaster at the Library of Birmingham which appears to be being gutted and propped up partially with more advertising cash.

Ask folks about the library and they tell you it is fine – but they don’t know any different. Paraphrasing R David Lankes.

A good bye article from Annie Mauger.  CILIP came on under her leadership though it still seems to be some way off winning back a lot of hearts and minds sadly. I hope she is enjoying her new role.

Phil Bradley tells me I should join Facebook for the good of my professional activity.  This is a tough one as I have steered firmly clear thus far and would prefer to keep it that way.  Not shy of social media but do I want another place?

I was interested to read about the continuing work around the Knowledge and Information Management as a recognised profession across the civil service.  These must be very tough times in those services and seeing a positive approach based around professionalism and skills is heartening.

Not an early Latin printed books expert but enjoyed the article on overcoming challenges around digitisation of these texts.

Ben Showers article linked to his book on Library Analytics and Metrics is very timely as I am now chairing a Knowledge for Healthcare task and finish group on this very topic.  His three areas:

  1. Measure what really matters
  2. Don’t collect it, or measure it, if you’re not going to act on it
  3. Make as much data available as possible

Are bang on really (and chime with other interesting things I have been reading and will blog about later).  I really like the idea that our data should be like dandelions – finding niches where ever they can rather.

Update catchup December 2014 / January 2015

Social media traffic this week from people pondering cancelling their membership of CILIP accompanied by statements that they had just popped another Update unopened on the pile.  I think this series of blog posts has shown that at least for this member there are always things of interest.
Who knows what will be useful in the future?  Not reading something is not going to help that is for sure.  Anyway that said, despite the double issue, this Update is not awash with articles that interested me.
There is a huge amount of news – almost half the issue.
CILIP Electionwatch was launched.  I was pleased to see this attempt to raise the profile of libraries as an issue at the general election.  Sadly the early days of the new government promise to be as destructive to library services as the equivalent period of the previous one. Hopefully the new CEO will bring continued focus on what are existential issues for many services.
The Library A to Z launch is also reported. Having backed this campaign I was disappointed that CILIP did not do so.  There were other organisations involved and I can see no reason why they were not.
There are some nice pictures of the new Uni of Greenwich Stockwell Street Library – since visited and discussed on this blog!
The book review of “The One-Shot Library Instruction Survival Guide” makes this sound an interesting read – one to recommend for the professional collection at work.
Spotted my name in the list of revalidating MCLIPs which was a nice surprise. I am waiting on this years efforts.
I liked the idea of the 23 librarians campaign to raise public awareness of the diversity of roles that librarians carry out (and their skills and impact).
Finally the article on student workers at Teeside Uni library was very relevant to developing areas at work. They used the Peer Assisted Study Sessions model which is doubtless old news to many but not something I recall meeting before.  It is great to see something building on what works.  Having looked at research literature on student roles around academic libraries there is a lot of reinventing and then not evaluating the wheel going on.  The article has what appears sound practical advice. One to share.
PS. Included in the envelope was the CILIP annual report with quote from when I submitted my first revalidation – had forgotten about being asked!

 

Update catch up November 2014

An information management themed issue.

An article from Laura Williams on embedded information professionals is encouraging.  I would have liked to have heard more about what she actually gets up to while embedded.  I have a feel for the kinds of things embedded clinical librarians would do and it would have been good to compare with a media role.

The article on scenario planning was a helpful introduction to this activity.  I tend to spend too little time looking ahead. An approach like this may be useful in plotting potential routes forward for my service.

I enjoyed the paper by academic Prof. Clive Holtham as something to chew on with ideas of what our role should include as professionals in a society increasingly focused on a narrow rational business oriented model.

An article on the changes to the RCN Library was a welcome update on the progress of their shift in focus.  Audience engagement is being pursued to broaden the range of activity supported by them and open the RCN more to the public.  Moving from defining and targeting an audience through to engagement is something that is highly applicable.  I know I have key audiences already for maximising the reach of my work but new ways to engage them will be of value.

The case studies on makerspaces and so on were a positive quick read.

Matt Holland is a regular author in Update and his latest listicle on working solo worked for me. In a big team I am far from solo but I have to think like a solo in terms of the scope of the people I work with and the difference to the core audience for the service.

This chimed for me:

In the end there are really only two tasks. Responding to your users better and marketing to your users so they come to you in the future. Everything else is just noise.

I also liked the idea of the need for focus – there are endless projects I could be involved in and could initiate but I won’t finish things that way.

The article on peer review in public libraries had me thinking about how to do a light touch version of this and to what extent it might already be happening in academic libraries.  Certainly there is plenty of history of it in the NHS.

Plane takes off

An UHMLG summer trip away – day 1

This was my first attendance at an UHMLG event (the summer residential conference) and it was great to meet new people and catch up with familiar faces.  Sadly we only got as far away as Luton but the hotel was comfortable and you got used to the plane noise.

The theme was “influencing, inspiring, leading: reflections on personal and professional impact”.

We opened with Jane Savidge talking about use of leadership circles.  These are grounded in the Nancy Klein thinking environment from “Time to think”.  I read this a while ago hoping it would help me find ways to lift my thinking beyond immediate pressing issues.  In practice it is very much about listening and good questions.

Leadership circles (8 to 10 people) are aiming to break down silos and the gap between academic culture and professional services. In their aim to encourage deep thinking they do correspond more to what I had hoped for.
It sounds like it has been successful for forming relationships. It has also influenced more widely how meetings are being run throughout the university – you can see the people who are involved. The circles were related back to the 7 Habits idea of circles of influence – these have been expanded.
Anthea Sutton followed with “Librarian as leader: skills, competencies & development opportunities in library and info profession”
This was based on original research for NLH back in 2008 (later published in HILJ) and updated for a talk at the recent EAHIL conference.
Andrea contrasted her own leadership journey where she has risen (in her view accidentally) into a management position over her time at ScHARR. Management not synonymous with leadership but management can go in hand with it.  On the other hand she offered her colleague – Andy Tattersall. Andy is a specialist in electronic networks, communications. Has influence in the organisation and beyond. Very good at monitoring future trends. Leadership through expertise.
Literature says leadership is hard to define. Is one profile appropriate for our profession anyway?  A magic check list is not possible, there is no single profile, leadership courses are not Fairy dust (Greenhalgh).
Current opportunities – formal programmes (CILIP leadership thing). Your institution may be running them. Leadership MOOCs, mentoring / coaching, observation, peer support / networking, reading, writing / publishing.  360 degree feedback highly recommended – something I have always tended to dodge.  We are not good at assessing our own competence. Something to think about as (hopefully) more people engage with the PKSB.
After tea we were treated to a talk by Roisin Gwyer on influencing up.  I took limited notes as I was focussed on listening.  Starting with Yukl influence tactics we had a tour of a range of models and theories but the value for me came from the experience shared. I loved the ideas around being opportunistic – we are going to need to say things twenty times to get ideas accepted.  Having an acceptable compromise position ready in advance is something I need to do more of. Hopefully the slides will go on the UHLMG site.
The last couple of segments were a round table that worked moderately and then an update on Knowledge for Healthcare. Great to see this progressing – and I am now getting more actively involved in the national programme through Chairing a task and finish group on Metrics (get in touch anyone with strong views!).
After the group AGM we were whisked off for a BBQ at the rather lovely Offley Place.

Update catch up October 2014

You know the score – still not really catching up with these.

Useful article by Phil Bradley on net neutrality particularly in the light of recent undermining of this in Europe.

Good to hear from @AgentK23 on her trip to the m-libraries conference in Hong Kong. Discussion of WhatsApp usage reflects my experience that it is increasingly being used for group communication by medics. Another case of being where the users are perhaps?

The discussion of her event amplification through live tweeting is a good reminder to the non tweeps of what people are up to when they are tapping away. You still get some anti tweeting / mobile feeling from time to time at conferences.  Great when this is done well – I was sat near @ilk21 at the recent UHMLG Summer Conference (post to follow) and she is great at adding value to what is being said.

Another article on RDA that I dutifully read but cannot say I understood.

I particularly enjoyed the report by Charles Inskip from Digital Libraries 2014. I do not recall seeing much about this at the time and the article really sets the talks in context. Paper books for long term preservation of records!

With the Radical Librarians having gathered in Huddersfield lately I picked out the report of Dave Greene from EFF talking at IFLA.  I like his idea of libraries providing secure private internet connections as part of a wider role for protecting privacy of access to information.

 

A visit to Stockwell Street

I recently had the opportunity to tour the University of Greenwich Library on Stockwell Street.  It is always interesting to have a poke around someones library – particularly when it is a shiny new one like this (opened September 2014).  I am also involved in lots of discussions about future library spaces at work so it was very helpful to see some of the new style fixtures in operation.

Library Entrance

Library Entrance

seats

Tucked in seating

I was a bit grumpy when I realised that the Library had been built on what was my favourite market in Greenwich. The small consolation is that they were going to build flats on it otherwise.  The entrance is rather nice with a general reception before you reach the library gates.

 

library lobby

Lobby area

 

There is plenty of open space on the ground floor.

To the right of this shot is a single person desk for directions and to support use of the self issue kiosks.  The white units hold a few paper titles (architecture students use this site amongst others) and have new books displayed on top.

The interior is all brushed steel and polished concrete with predictable results – note the ceiling mounted baffles.

There are lots of different kinds of seating.  Those below faced the chairs outside and have power and data sockets concealed underneath which is neat but probably not the most convenient.

seats

Bar style seating

stairs

Central giant stair case

A set of enormous stairs run through the centre of the building.

Library interior

Social working space

On the other side of the stairs is this rather nice space with a variety of work environments.  The grey soafs on the right face each other over coffee tables providing space for around six people to work together.  The bright chairs are each by a tall window looking outside.

Shelves

Short loan corner

Short loan is back the other way with self issue inside the gate to control access.

Laptops

Laptop trolley

Print areas are divided from the rest of the library by mid height walls.  This one down past the big grey sofas housed loan laptops for use in the Library.  I like this idea as it provides flexible access which would be inclusive to all the users of our libraries.

sofas

Loads of sofa pods

 

PCs

Looks familiar

 

 

 

 

 

There are clusters of group work oriented sofa pods with high backs to provided some privacy and contain noise.

The fixed PCs are generally quite closely packed which is similar to the arrangements we have in place.  It would be nice to be able to offer more space for peoples stuff around PCs.

 

desk

Enquiry drum

 

Wandering down into the basement we passed an enquiry point.  These are located around the library rather than having a single desk near the entrance.  Help leaflets are integrated into the furniture.  Not pictured are the archives who are located in the basement with some very fancy rolling stack.

chair

Wheely chair desk thing

 

 

 

 

 

 

 

 

shelves

Black shelves

library

Daylight into the basement

 

 

 

 

 

 

 

 

 

 

 

 

 

Shelving is generally not too high and slinky black.  The dark space in the distance of the left hand picture was in eco motion sensitive lights out mode (it was early when I visited).  There are clusters of desks and PCs scattered around.

training room

Laptops an option in training room

Training room

Looking from the trainers point of view

The training room is highly flexible with all furniture on wheels and capable of multiple layouts. This struck me as a really good idea.  Laptops allow the use of the space for hands on training though there would obviously be an overhead in set up time.

note the double screen

IT Enquiry Drum

IT have enquiry points too (note the double screen ahem).

PC

Standing PC for express use

 

 

 

 

 

 

Printing areas have PCs to allow people to hop on to print something off which is a nice touch.

 

 

 

 

water fountain

Double water

 

giant printer

Self serve poster plotters

There are plenty of water points along with toilet facilities.

The needs of the architecture students mean that poster printers are self serve and very economical.

 

 

 

Sofa

Sofa pod for one to ones with students

The main staff office is on the top floor (plus some palatial quarters behind the book sorter down stairs).

office

Wide open office

 

 

 

 

We finished our tour at the staff meeting room which has a rather nice view.  I was impressed with the range of study environments in the library (not pictured are some group study rooms).  The library has a number of roof top gardens with some open for library users.  Thanks to UoG colleagues for the welcome!

Greenwich view

Not a bad view

Revalidation submission celebratory post

With only a slight hiccup due to my previous submission not having been marked as passed (rapidly rectified by Member Services) I have finally got round to submitting my CILIP Revalidation based on 2014 CPD activity.

It was great to take the time to reflect on a fairly hectic year. HLG conference was a highlight. I also felt the journal club I ran with colleagues at work was an excellent way to learn.

I was surprised quite how many libraries I visited in my travels.

I have not had a chance to join one of the seminars on obligatory revalidation but I am happy that it is a useful process for me.

This years celebratory tune from MJ Hibbett (minus the (re)validators) is a cover of Boom Shake the Room – enjoy!

Critical Appraisal – learning from the experts

I was recently lucky enough to spend a weekend locked in a hotel learning about critical appraisal at a two day workshop run by the Critical Appraisal Company.  The plan was to build my knowledge while picking up tips from expert tutors.

Like all good NHS activity it started early both days and had fairly average coffee.  The venue was smart enough and we were well fed.  With the shorter events I run timing is definitely important in terms of fitting in to available slots.  I wonder if anyone has systematically assessed which times of day are best for scheduling sessions aimed at NHS staff?  While I do not offer food and drink at my courses we do need to think about these sort of hygiene factors – how do we minimise barriers to taking the opportunity to learn?

Ahead of the course (from when we paid and for six months afterwards) we were issued with a login for elearning materials – you can see the contents list (they also sell access to these without the face to face training session). We were strongly encouraged to complete these ahead of time and they added hugely to the value of the session in my view.  The elearning takes the form of narrated slides with accompanying handouts.  The tutor on the course mentioned that these will be updated soon but I found them steady and clear.  You can jump from section to section and replay tricky bits.  Something similar would be a great addition to the brief courses I run both for learning before and after (or without any input).  Even in a two day sessions some sections went by very quickly and knowing I could review things later was a great reassurance.

On arrival we were issued with some very slick handouts.  There was a workbook that had examples, exercises and reminders of major points.  Alongside this was a tricky to physically handle A3 book. This consisted of a series of full papers from journals with appropriate IP permissions.  The paper was printed down the middle of the page with boxes either side for practical exercises aimed at pulling out aspects of the paper, checking calculations and building skills.  Finally there was a copy of the new edition of the book (Doctor’s guide to critical appraisal – a buy recommendation from me) by the course tutor (and partner).  Throughout the materials there was cross referencing to the relevant sections of the book and of the elearning.  All in all this was a very slick and integrated set of materials.

The content of the course was very similar to the elearning.  The big difference was the additional degree of elaboration and the use of anecdotes to make it less dry. This was very much in line with the way I try and present similar material. Extensive use was made of clickers to add interactivity and test understanding.  I think this was perhaps a little over done as we ended up running well behind schedule which impacted negatively on the time spent on aspects later in the agenda.  It was interesting to see the extent to which people were still not grasping key concepts. The clickers provided a non threatening way to explain where people were going wrong and bring out helpful illustrations of various learning points. I know colleagues have had some success with online polls and it merits further thought.

With the full weekend to work with the session did include much of the methodological background that I have largely dropped from my sessions.  I could see it was helpful for people but I think elearning and other options will be a better way to cover this in a tighter time scale. The explanation of randomisation techniques was helpful as this was an area I know less well and it may be something that warrants more attention than most librarians slides I have seen tend to give it.

We spent a lot of time looking at two by two contingency tables and this is something I will be adding into my sessions.  At present I cover various CER, EER, ARR, RRR, NNT calculations using an example and point to information on the table method in a handout but I think this is an oversight. So much power is made available to people to check results and I think it warrants some time.

Generally I came away feeling happy about the quality of the sessions I run. I focus hard on the practical application of appraisal – why something matters with a bit less detail about what it is. The course is excellent and I would recommend it for people looking to build their skills. Librarians who have revised their subject should have no concerns about running introductory sessions.  My impression is that librarians attend a lot more trainer the trainer sessions on critical appraisal than they deliver. People should take the plunge!